Refund policy
The 90-Day Window Guarantee
Ninety days is what we ask of you, because anything shorter cannot tell you anything. So ninety days is what we guarantee.
Take Molo every day for as long as you have it. If it was not easier to keep than what you were doing before, email us any time within 120 days of your first order and we will refund the purchase price to your original payment method, usually within a few business days.
- Open bag is fine. We do not need it back.
- No return shipping. Nothing to pack, nothing to mail, no restocking fee, no shipping deducted.
- Keep the shaker.
- The guarantee covers your first Molo order, once per customer.
How to use it
- Email support@molotime.com with your order number, any time within 120 days of your first order.
- Tell us what did not work. One or two sentences is plenty, and it genuinely helps us.
- We refund the purchase price to your original payment method, usually within a few business days.
We will not guarantee you a pregnancy. Nobody honest can. What we will guarantee is that this is something you can actually stay on for three months, and if it turns out it is not, you should not be paying for it.
Damaged or wrong orders
Email us a photo and your order number and we will send a replacement. You do not need to return anything.
Marked delivered but not there
Give it 24 hours, then check with neighbors and your building. If it still has not turned up, email us and we will sort it out.
Unopened, outside the window
Email us within 120 days of the order and we will look at it. We would rather solve it than quote a policy at you.
Subscription renewals
You can pause, skip or cancel a renewal any time before it ships from your account. Once a renewal has shipped, the damaged-or-wrong-order terms above apply to it.
Where we ship
Molo ships within the United States. We are not able to accept international returns.
Questions before you order are welcome too. Write to support@molotime.com and a real person answers, usually the same day.